HIPAA Compliance Policy


At Arc-1, we take your privacy and the security of your personal health information very seriously. We are committed to maintaining the highest standards of compliance with the Health Insurance Portability and Accountability Act (HIPAA) to protect the confidentiality, integrity, and availability of your health information.

Our Commitment

We are dedicated to safeguarding your Protected Health Information (PHI) through comprehensive policies, procedures, and technologies. Our commitment extends to all our employees, contractors, and business associates who handle your health data.

How We Protect Your Information

  1. Access Control: Only authorized personnel are granted access to your PHI, and only for purposes related to your care and treatment. Access is strictly controlled and monitored.
  2. Data Encryption: We use advanced encryption technologies to protect your data during transmission and storage. This ensures that your information is secure whether you’re using our website or communicating with our team.
  3. Employee Training: All Arc-1 employees receive regular training on HIPAA regulations and best practices for data security. This includes protocols for handling and sharing your information securely.
  4. Secure Communication: We use secure messaging systems for all communications involving PHI to prevent unauthorized access. Our telehealth consultations and other communications are conducted through HIPAA-compliant platforms.
  5. Audit and Monitoring: We conduct regular audits of our systems and procedures to ensure compliance with HIPAA regulations and to identify potential security risks.

Your Rights

As a patient, you have the following rights under HIPAA:

  • Right to Access: You have the right to request and obtain a copy of your health records. This includes information we maintain about your treatments, medications, and any interactions with our healthcare providers.
  • Right to Amend: If you believe your health information is incorrect or incomplete, you have the right to request an amendment to your records.
  • Right to an Accounting of Disclosures: You have the right to request a list of instances where your PHI has been shared for purposes other than treatment, payment, or healthcare operations.
  • Right to Request Restrictions: You can request restrictions on certain uses and disclosures of your health information, though we may not be able to fulfill all such requests.
  • Right to Confidential Communications: You can request that we communicate with you through alternative means or at alternative locations to protect your privacy.

How to Exercise Your Rights

To exercise any of these rights, please contact our Privacy Officer at support@arc-1.com. We are committed to responding to your requests promptly and transparently.

Reporting a Concern

If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

Updates to This Policy

Arc-1 reserves the right to modify or update this policy as necessary to comply with changes in laws and regulations or to reflect changes in our business practices. Any changes will be posted on this page, and we encourage you to review our policy regularly.

Your trust is important to us, and we are committed to protecting your health information with the utmost care and respect. If you have any questions about our HIPAA compliance or privacy practices, please contact us at support@arc-1.com.