Support

We’re here to help—quickly, clearly, and securely.
If you’re not sure where to start, this page will guide you to the right place.

If you’re experiencing a medical emergency such as chest pain, difficulty breathing, or a severe allergic reaction, please call 911 or go to the nearest emergency room. Do not wait for a message reply.

Prescription Refills or Medication Questions

To request a refill, log into your Account and click the Manage Subscription button.
You can adjust your delivery schedule, update your payment method, or request a new shipment there.

If you have a question about your prescription, dosage, or treatment, log into your Account, open your most recent order, and click Chat with Doctor.
This sends your message directly and securely to your prescribing clinician.

For general (non-private) questions about refills, email support@arc-1.co or call 1-888-352-8395.
Please do not include personal health information in the email.

Side Effects or Health Concerns

If you notice side effects or changes in how you feel, open your most recent order in your Account and click Chat with Doctor.
Describe your symptoms, when they started, and any recent changes to your medications.
Our care team responds within one business day.
If your symptoms are severe or rapidly worsening, call 911 immediately.

Lab Orders and Results

Your test results and clinician notes will appear directly within your Arc-1 account under the related order.
If you have questions about your results, click Chat with Doctor from that order to send a secure message.

Store Orders and Shipping

Sign in to your Account to check your order status, tracking details, or shipping information.
You’ll also receive email or text updates when your order ships.
If you need help with your order, email support@arc-1.co.

Returns or Replacements

In general, prescriptions are not returnable. If your product is damaged or lost, email support@arc-1.co with your order number and a short explanation of the issue.

Billing Questions

For billing or payment inquiries, email support@arc-1.co.
Include your name and invoice number, but never send payment card details by email.

Website or Technical Issues

If you’re having trouble signing in, checking out, or using your account, email webmaster@arc-1.co.
Include a description of the issue, the device you’re using, and any error messages you’ve seen.

Privacy or Data Requests

To access, correct, or limit the information we hold about you, email info@arc-1.co.
We’ll confirm your identity before processing your request.
You can also review our Privacy Policy for more information.

Feedback or Complaints

We welcome your feedback and want to hear from you.
Email operations@arc-1.co to share your thoughts or report an issue.
Please include dates, details, and how we can make things right.

Media or Partnership Inquiries

For collaborations, interviews, or partnership opportunities, contact info@arc-1.co with your organization name, topic, and timeline.

General Questions

For all general questions about Arc-1, email support@arc-1.co or call 1-888-352-8395.
Our team will route your message to the right department.

Response Times

  • Messages sent through “Chat with Doctor”: within one business day
  • Prescription refill requests: processed within two business days (often same-day if received before 2:00 p.m.)
  • Orders, shipping, returns, and technical support: within one business day
  • Privacy and data requests: acknowledged within one business day

Business Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Standard Time (PST)

Store Policies

You can view our full policies anytime:

Not Sure Where to Start?